Has anyone ever been able to get help from NAD

On a whim I bought an NAD M50.2 but can’t get any assistance from NAD. Had anyone been able to get useful assistance from them?

nc0385412-18-2021 10:57pm

nc03854 OP Details Discussions Posts This discussion Message User 36 posts 12-19-2021 at 04:59pm Copy Comment URL Report Comment Edit Delete I’m about to do the same with my M50.2. Love the sound and the form factor that realizes that DAC-tastes vary and assumes the owner has his or her own DAC. The BluOS software can be quirky and the documentation for it almost non-existent. NAD’s customer support was atrocious and the value of it approached uselessness.
nc03854 OP Details Discussions Posts This discussion Message User 36 posts 12-19-2021 at 05:02pm Copy Comment URL Report Comment Edit Delete Unless you are upgrading from a prior BluOS platform and will never need assistance in terms of written instructions or, God forbid, help from NAD, don’t buy an NAD BluOS product.