Grail T5 Speakers

JV, Your comments imply that I badmouthed Martin Logan and their speakers. Permit me to make my opinion of Martin Logan perfectly clear. First of all, reporting 5 repair/replacement events during a five year period was not "slanderous," just a simple statement of the unfortunate facts. Apparently, Martin Logan never considered me to be the problem as they provided repairs and replacements under their warranty for the Vistas. To their great credit, they paid for everything, including shipping from the West Coast. They even sent me a new grill when one was damaged during shipping and they very kindly replaced the base of one speaker that I had chipped at some point. Once again, at their cost. Furthermore, they extended my warranty. Their service to me was conscientiously professional and always courteous. I think highly of their electrostatic speakers and have for many years, as long ago I was an owner of the original Aerius. I am pleased that their new line is getting such fine reviews and would consider a pair as a future upgrade. I think I clearly explained in my original post why I contacted Stereophile, a treasured journal that you call "a stereo rag." While your anger, abusive attitude and fact twisting remain a total mystery, I think it should be of serious concern to my Audiogon friends. Frankly, in over 53 years of involvement with a wide variety of stereo equipment, music events and audiophile dealers, I have never encountered anyone like you. To concentrate on the positive, my advice to you is go build the best speaker you can and let the chips fall where they may; however, most importantly, immediately employ an honest, professional audio representative who is capable of proper, polite communication, timely and correct information and customer support/service.

First of all, why are my posts being deleted? This is obviously not a fair forum. Secondly... let me rephrase this as polite as I can...when a potential customer starts off our communication saying “it’s been a rough road with “Martin Logan” I say to myself... how can Martin Logan a multi-million dollar speaker company not be able to remedy a problem after 5 attempts over 5 years? It tells me, it’s not ML... it’s the customer. That doesn’t sound like the type of customer I want to sell speakers to. Sorry. And my gut reaction was correct... you didn’t even have a pair of speakers yet and you were complaining to a magazine. So you’re one of those types that like to complain. It’s OK. But you will never own a pair of my speakers. Let’s just leave it at that. Please do not report this post either. You can’t expect to start a fist fight and not get punched back. You don’t want to be offended? Then keep your fingers from starting strings like this. 

VJ, I have every email between us. I asked if paying via check was ok, and you agreed. You were going to send to me the information regarding where to send the check. You never did, but you did assure me the speakers were in production, and that you weren't worried about the deposit. I will be happy to post our entire conversation here. 

I think it's fairly obvious that the OP was not the "problem" with ML. Had that been the case, ML may not have taken appropriate steps to correct the situation to the OP's satisfaction. Treating customers well and respectfully is important if a company wishes to continue in business. Based upon what appears to be one or more disrespectful comebacks in this thread by the manufacturer, I wonder about its level of customer service should a "problem" arise with the product after purchase.