I think it's fairly obvious that the OP was not the "problem" with ML. Had that been the case, ML may not have taken appropriate steps to correct the situation to the OP's satisfaction. Treating customers well and respectfully is important if a company wishes to continue in business. Based upon what appears to be one or more disrespectful comebacks in this thread by the manufacturer, I wonder about its level of customer service should a "problem" arise with the product after purchase.
Grail T5 Speakers
Two recent issues of Stereophile featured large ads for these previously unknown speakers. I responded to the first ad and received a download "book" explaining why the speakers were so great. A number of emails to someone identifying themselves as JV Grail ensued. He had a complicated sales pitch asking me to buy the speakers and host demonstrations in my home for which I would be credited to the point that the speakers would be free. That was just red flag #1. Others followed, including no identification of the company's locale, only a Facebook site that featured zero customer input or reviews. The emails developed an unpleasant almost scolding tone, especially when I did agree to be a demonstrator and did not respond to his offer to take my money and invest it in Bitcoin! He suggested that these remarkable opportunities were a "no brainer." At last word, he was working on a second round of speakers, yet no customer reviews were ever posted. I contacted Stereophile and they terminated the ads, but not before a second one appeared in the next edition. This had all the hallmarks of a scam. Does anyone have further information or did anyone ever receive a pair of the speakers?