Got Ginko Cloud 9 No Help

Vinh Vu of Gingko Audio here.
Your noise issue may be elsewhere in your system. If your phono preamp, or preamp, or amp is noisy, the Gingko will not fix it. It is meant to reduce vibration affecting the sound, not the noise caused by your equipment. If anything, by reducing noise due to vibration, it may make your noise problem more noticeable.
Write me at gingko@gingkoaudio.com with a description of your system and I may be able to help.
Vinh Vu
Gingko Audio.

My tt does sit on a glass shelf, any other fixes?

Maple platform.

The Gingko Cloud 9 is not your problem. It's job is to reduce vibration feedback from your speakers to your turntable (or cd player, tube preamp, tube amp(s), etc...) and it does this very well.

You need to look elsewhere in your system for the noise.

Take Vinh up on his offer and email him.

Good luck,
Steve