Thanks for sharing and nice to hear Gershman did the right thing. I’ve always liked what I’ve heard from Gershman speakers and think it’s a shame they fly so low on the radar at least here in the US. Look forward to hearing your impressions.
Gershman Studio 2
I decided to try a Gershman speaker out of Canada that has been on my mind for a while. It was a pleasure to deal with Gershman and a few other people who had heard them from this site, so I purchased them. One speaker came, followed by the second one that I found on my porch with box beat up and soot blackened. I unpacked the second speaker to find that it was moderately scratched up but more unfortunately the bass driver starts to squeak when played with some songs. I did all the audiophile switching cable tests and believe the voice coil of the speaker was damaged in transit.
I contacted the company and within a few emails back and forth was assured that the quickest way to handle this would be to pay for a second pair and get refunded for the damaged pair upon shipment back.
I was thrilled that Gershman stood behind the process and made it so simple. From what little I listened, I could tell that this speaker will be a welcome addition to collection and look forward to writing more about them when they get 150 or so hours on them. Very excited and will post a follow up shortly.
I contacted the company and within a few emails back and forth was assured that the quickest way to handle this would be to pay for a second pair and get refunded for the damaged pair upon shipment back.
I was thrilled that Gershman stood behind the process and made it so simple. From what little I listened, I could tell that this speaker will be a welcome addition to collection and look forward to writing more about them when they get 150 or so hours on them. Very excited and will post a follow up shortly.