I’m using almost all the inputs and who can even remember the order of them. It’s frustrating the least at this price level, very amateurish.
Frustrated McIntosh Owner
I’ve been a satisfied McIntosh separates owner for quite awhile. Two months ago, I got the bug to upgrade, so I decided to trade-in my MC462 stereo amp for MC611 monoblock amps. I reached out to my local authorized dealer that I’ve done business with for years, we worked out a deal and placed my order. He told me he expected he would have the monoblocks from McIntosh in about a month. I called my dealer yesterday asking for an update and he’s now telling me that McIntosh won’t tell him when my order is shipping, let alone if they have been manufactured yet. He even went so far as to inquire with his McIntosh regional rep. I trust my dealer and know that Covid has stressed a lot of manufacturers, but the lack of communication from McIntosh to their dealers has got me concerned. Basically what I’m getting is, they will ship when they ship- it could be in 8 days or 8 more weeks, possibly longer. Have any of you experienced any issues like this with McIntosh lately? Is this a sign of any bigger issues with them?
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McIntosh communication still sucks a year later.... I ordered a pair of MC611 amps in mid June (4 MONTHS ago) from a large dealer and still have no idea when they will arrive. I totally understand production delays to due to chip shortages, COVID, shipping issues, etc. But what really pisses me off is that McIntosh will not provide any delivery timeframe or updated information to the dealer. Any company using modern manufacturing techniques to manage their supply chain, delivery channels, and finances can provide detailed delivery information about each serialized device they make. It's part of a well-run company. If Mcintosh cannot do this - then it’s time for new leadership at McIntosh. But above all, the poor communication with your dealers and subsequent end-customers is just plain wrong and inexcusable. McIntosh products have been in my family for 40 years -- maybe it is time for a change. |
@stereo5 Well, I have tubes purchased directly from McIntosh that are stamped made in russia. I will post a photo when I have time. Don't ever try and associate any post from me to that pin head tucker... why has an audio forum become political? After I post my photo I will delete my account here. |
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