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Frustrated McIntosh Owner

I’ve been a satisfied McIntosh separates owner for quite awhile. Two months ago, I got the bug to upgrade, so I decided to trade-in my MC462 stereo amp for MC611 monoblock amps. I reached out to my local authorized dealer that I’ve done business with for years, we worked out a deal and placed my order. He told me he expected he would have the monoblocks from McIntosh in about a month.  I called my dealer yesterday asking for an update and he’s now telling me that McIntosh won’t tell him when my order is shipping, let alone if they have been manufactured yet.  He even went so far as to inquire with his McIntosh regional rep.  I trust my dealer and know that Covid has stressed a lot of manufacturers, but the lack of communication from McIntosh to their dealers has got me concerned. Basically what I’m getting is, they will ship when they ship- it could be in 8 days or 8 more weeks, possibly longer.  Have any of you experienced any issues like this with McIntosh lately?  Is this a sign of any bigger issues with them?
gelfdaddy
hgeifman
2,187 posts
 
@gelfdaddy, Today is Monday, September 28th.  Please call McIntosh Labs and ask them about the delivery status of your MC611 mono-block amplifiers. 
gelfdaddy OP
20 posts
 
Follow up to my original post.

As suggested by some of you, especially @hgeifman, I called McIntosh today. I was connected to Chuck, presumably the production manager.  He couldn't have been more helpful. Within 3 minutes he told me exactly where my order stood and when it should be shipping (within 2 weeks). Not sure why my local dealer has been giving me the run-around when it was so easy for me to get this info?  Also, I learned from Chuck that McIntosh produces 50 pieces of most line items in their catalog every month.  Most are already sold by the time they are produced.  Again, thank you all for your advice.  Cheers!
minicooper99
1 posts
 
good to hear Mac is responsive.
BTW, by any chance, did your dealer sense that you will get frustrated and buy something more expensive in your trade?
**cough** (bait and switch) **cough **
no bait here but you know what i mean.
sorry for coughing.

yyman23
146 posts
 
1st. World. Problems. 
Seriously? So you wait a couple of months, big deal. Pearl Jam have delayed their tour last March and haven't announced a new date yet. So what?
I'll wait and see them when it's possible.

buckhorn_cortez
81 posts
 
Sometimes the answer is, "We don't know." - and the manufacturer cannot commit to an answer because of supply chain logistics.   I can relate.  I sold Sony professional video equipment and, at one point, had a customer that had ordered nine, 8-inch video monitors.   Sony made them once a year and could not give me a production date as they had several parts that were custom manufactured, and there was a delay in the custom parts.

Every month I called Sony, got the same answer, called the client and gave them an update - no delivery date from Sony.  This went on for six months before the monitors were delivered.   

Manufacturing and delivery delays happen, and no amount of righteous indignation and getting upset will make the delivery faster..
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