Frustrated McIntosh Owner


I’ve been a satisfied McIntosh separates owner for quite awhile. Two months ago, I got the bug to upgrade, so I decided to trade-in my MC462 stereo amp for MC611 monoblock amps. I reached out to my local authorized dealer that I’ve done business with for years, we worked out a deal and placed my order. He told me he expected he would have the monoblocks from McIntosh in about a month.  I called my dealer yesterday asking for an update and he’s now telling me that McIntosh won’t tell him when my order is shipping, let alone if they have been manufactured yet.  He even went so far as to inquire with his McIntosh regional rep.  I trust my dealer and know that Covid has stressed a lot of manufacturers, but the lack of communication from McIntosh to their dealers has got me concerned. Basically what I’m getting is, they will ship when they ship- it could be in 8 days or 8 more weeks, possibly longer.  Have any of you experienced any issues like this with McIntosh lately?  Is this a sign of any bigger issues with them?
gelfdaddy

Showing 3 responses by gelfdaddy

So @oldhvymec, after my last update where I had talked to McIntosh customer support about the status of my MC611’s, they showed up at my local AD 8 days later.  They must have sensed my waning patience...  Anyway, I’ve installed them and have been busy breaking them in.  I’m pleased with what I’m hearing thus far.  These mono blocks have taken my Maggie 3.7i’s to a new level.  The Maggie’s are power hungry and the 611’s have plenty to give. Best wishes with your C2500 repair- hopefully it won’t be too much longer.
Follow up to my original post.

As suggested by some of you, especially @hgeifman, I called McIntosh today. I was connected to Chuck, presumably the production manager.  He couldn't have been more helpful. Within 3 minutes he told me exactly where my order stood and when it should be shipping (within 2 weeks). Not sure why my local dealer has been giving me the run-around when it was so easy for me to get this info?  Also, I learned from Chuck that McIntosh produces 50 pieces of most line items in their catalog every month.  Most are already sold by the time they are produced.  Again, thank you all for your advice.  Cheers!