Rfogel8, based on your definition, all the audio companies I work with (TRL, Intuitive Design, Fried) are "out of business." They are by definition small batch, boutique manufacturers. That is where you find the best, most cutting edge gear IMO.
As for factory support, I managed to blow one of the Scanspeak drivers in my References (quite a feat!), and David Finley ordered a new driver, modified it, and shipped it to me in the space of about 2 weeks. I would classify that as pretty good support....
As for factory support, I managed to blow one of the Scanspeak drivers in my References (quite a feat!), and David Finley ordered a new driver, modified it, and shipped it to me in the space of about 2 weeks. I would classify that as pretty good support....