Why not contact your dealer for help? Perhaps he knows where it can be repaired under warranty locally. Perhaps he'll loan you a demo pair while it's being serviced.
Focal Headphone Repairs?
Unfortunately, it appears that despite their high-end reputation, Focal has crap quality control. Their Drop Focal Elex is infamous for driver and connecting wire failures. And now, I find so is their Focal Clear model.
I bought a pair in May, and after less than 20 uses, the left channel is dead. It’s not the cable or anything external, but definitely something internal. I take extremely good care of my stuff, so there’s no excuse for this type of failure.
Although the headphones are still in warranty, I’ve been told Focal is awful about honoring US-based claims. Plus, shipping them back to France will be expensive and take weeks, if not months. So, I’m afraid my only choice is to pay someone to fix them stateside. I’d be grateful if anyone can recommend an experienced, reliable repair shop for the Clears in the US.
Thanks.
I bought a pair in May, and after less than 20 uses, the left channel is dead. It’s not the cable or anything external, but definitely something internal. I take extremely good care of my stuff, so there’s no excuse for this type of failure.
Although the headphones are still in warranty, I’ve been told Focal is awful about honoring US-based claims. Plus, shipping them back to France will be expensive and take weeks, if not months. So, I’m afraid my only choice is to pay someone to fix them stateside. I’d be grateful if anyone can recommend an experienced, reliable repair shop for the Clears in the US.
Thanks.
Showing 2 responses by cleeds
Given that your dealer has proven useless, I suggest contacting the distributor, which looks like Focal Naim America, in writing. If the best they can offer is that you return the product to the country of origin, I’d ask my dealer for a refund. If the dealer refuses, I’d take him and Focal Naim America to small claims court and argue that the product hasn’t met its implied warranty of suitability. This all assumes that your dealer is an actual authorized dealer. |