One need to exercise caution when shipping speakers with Fedex. Recently I sold a buyer a pair of Monitor Audio Gold 50 with Monitor Audio stands. Because I didn't have the original boxes and packing materials, I took them to Fedex and had their personnel, pack, boxed and ship the speakers from Atlanta to Conn. at a cost of $357.00. They arrived damaged and the buyer obviously was very upset and rightfully demanded a refund. Fedex initially declined my claim because the outside of the box was not damaged according to their inspectors even though the speakers and stands inside were very damaged. I had to take Fedex to small claims court to recover the cost of the speakers, shipment cost and court filing fee. BTW, a senior claims agent had recommended Fedex pay the claim but he was over ruled. A company attorney stepped in after I file the claim in small claims court and settled stating that the company had made a mistake in not settling with me initially. "Be careful how you use Fedex when shipping speakers."
FEX EX Damaged New Legacy's
I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ......