FEX EX Damaged New Legacy's


I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and  indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ...... 
nitrobob

Showing 1 response by dhite71

I sell equipment and use FedEx routinely to ship demos out.  One of them is essentially a 50lb egg in a 20x20x20 box.  There was not enough focus made to the tape on the bottom.  The customer confirmed the FedEx driver got it loaded onto the truck but all I got the next day was an empty box delivered.  There was a new piece of tape on the bottom at a diagonal.  Somewhere in their process the bottom flap opened and my $6000 piece of equipment was broken.  They said nothing!!  

I recently had a $15,000 piece of audio equipment shipped to my home from the mfg and their bottom flap had split 90% of the way.  The last inch on both sides was all that was left holding it together.  

I share to all so more focus is placed on bottom flaps.  We always are looking at the top and get it secured but all the force is on the bottom.  Roll those boxes over and secure it really really well!

Insure and hope for the best!