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FEX EX Damaged New Legacy's

I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and  indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ...... 
nitrobob

Showing 2 responses by b_limo

b_limo's avatar
b_limo
2,273 posts
 
Yep, fed ex smashed my Kinki Studios ex-m1 pretty good a month ago.

I was leery because I’ve had prior issues with fred ex.  They smashed an Anthem I225 pretty good as well as picking up a pair of $3500 speakers, then saying the never picked them up.  That was handled though.

But yeah, fed ex sucks.  Always open and inspect any packages delivered in front of the driver.  If its damaged, dont accept it.  My Kinki EX-m1 box had a slightly dented corner on the box.  When I opened it I realized the damage.

b_limo's avatar
b_limo
2,273 posts
 
To add, when I went to fed ex to start my claim, they informed me that the boxes need to be able to withstand 150 pounds.  I guess this is due to stacking boxes but can you imagine someone 150 pounds standing on your $3,000 amp?
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