Crutchfield also has a good return policy and offers online support. I bought a Cambridge Evo 150 there awhile back because it was a safe bet for me in that the Evo was a huge experiment and I had no idea exactly how it would turn out. Much of this hobby is that way. You take a risk buying expensive, complex lesser known boutique products from boutique dealers. Worth it to some but not for many.
Fee for home audition
I am in the market for a music server/streamer. I was discussing with one of the authorized dealers for a streamer. He had a demo unit and was willing to bring to my home for an hour and let me try. He is located around 10-15 minutes from my home. He wants to charge 5% for home demo. Is this the industry standard? I am not meaning to disparage anyone so not going to name the dealer. I am just trying to see what the standard practice is.