Fedex Weekly Damage Report

Hi, re: the question about how FedEx handles claims, I have had good experience w/that aspect of their service. One claim of damage was settled for cost of repair plus cash for replacement, this buyer really made out, but the speakers I sold him were unavailable new anymore and he really was disappointed. By the way--these speakers (B&W Matrix 805's) were shipped in original carton and packing materials but still arrived w/the tweeters dislocated from the bodies. Painful! He got new tweeters installed and got some money for cabinet damage as well. Second story: a pair of Vienna Acoustics Beethovens were shipped to Texas insured (thank God for full replacement value of $4500) via FedEx Ground. Boxes were stolen off buyer's front porch, even though they weighed 100 lbs each. Within a month FedEx sent check for full value of claim, $4500, but not before claims agent first sent only $100, saying "that's our maximum limit without insurance." When I pointed out the $4500 insurance obviously noted on the front of the original tracking invoice--which she had--she said, "Oh, I didn't see that." These people must be shepherded through the claims process, but in my experience they do come through. WORD TO THE WISE: Fed Ex claim requires seller's original invoice for the equipment shipped. Because I am meticulous about saving all my invoices, I happened to have both the invoices for these claims, and could send copies to Fed Ex. I don't know what would have happened w/out the invoices. Perhaps they would not have honored the claims, despite the obvious insurance that was bought and paid for. Also, always insure for full value, no matter what you and the buyer have agreed on for payment. Both these claims were paid within 4-6 weeks of the reported loss.

JustListen ... its New York's Bravest, Finest is the Police dept.

I have not had any problems with Fedex but UPS is another story. They completely destroyed an item I sent that was double boxed. The box looked as if it had been drop from the top of a building. They refused to pay the insurance and actually stated that they were a big company and if I didn't like it I could sue them. They reminded me that they are powerful and I would lose. What they didn't realize is that I have good lawyers and the judge was familar with their service. I am happy to say I ended up ahead when it was all over. Thanks UPS

while this is not FEDEX, this is UPS report which is no better than FEDEX. Just received a Sota Sapphire turntable which was delivered in their double boxed original packing that should handle ANY delivery service.
Well it did not. The inside box is made of plywood- it was pushed up in one end, the turntable cover is smashed -the whole back of it., the MDF board on the bottom of the table is cracked on the same side as the plywood was pushed up, and the transport screws came loose, the platter was bobbling, the arm came loose including the bolts holding it to the arm board so the cartridge slammed against the plinth causing the stylus to become bent and finally, the motor was in the same side as the plywood and does not now come on. I should have flown to Florida to pick it up. Would have taken less time and less money.
Will have to see what happens with the insurance claim. Too bad we can't ship one of their drivers and drop them continually on other boxes. They would have a new respect for others property. I guess the UPS/FEDEX definition for fragile means don't drop from more than 20 feet above the floor.

I just recieved a claim check in the mail last week from UPS. They paid half of what I was asking for. I had $5000.00 insurance. I filed a claim for $500.00 on a damaged amp. I recieved less then $300.00. All in all it was better then nothing.