I had a situation where I took speaker components to UPS and had them pack the items. The buyer later contacted me and showed me photos of the severe damage inflicted during the shipping process. What was strange was that the buyer refused to contact his local UPS to have them inspect the damage. I'm not sure why he refused, but I informed him that if he didn't I wouldn't be able to file an insurance claim and without being able to file a claim, I wouldn't return his money. (I did say if he helped with the claim I would give him a full refund.) I had to play hardball with the buyer because otherwise I could be without the product, without the money paid and without the ability to recoup anything from the shipper. Under some very specific circumstances there are some major flaws in the system.
Fed Ex Ground Shipping Woes
I've had two situations over the past 3 months where FedEx has caused shipping damange. I have had zero prior issues with them in the last 4 years. They immediately rejected the claim on the first item (packed in the OEM Box with original packaging materials and cited "insufficient packaging."
I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.
To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.
I'm at a loss for words......
Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.
I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.
To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.
I'm at a loss for words......
Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.