FedX Air scrapped a Krell amp of mine. They did pay up but it was a jacked up ordeal. Krell uses Ocean Air. They treated my new amp box like it was crystal. It costs more initially, but saves in the long run.
Good luck, John
Good luck, John
Fed Ex Ground Shipping Woes
I've had two situations over the past 3 months where FedEx has caused shipping damange. I have had zero prior issues with them in the last 4 years. They immediately rejected the claim on the first item (packed in the OEM Box with original packaging materials and cited "insufficient packaging."
I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.
To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.
I'm at a loss for words......
Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.
I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.
To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.
I'm at a loss for words......
Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.