Fed Ex Ground Shipping Woes


I've had two situations over the past 3 months where FedEx has caused shipping damange. I have had zero prior issues with them in the last 4 years. They immediately rejected the claim on the first item (packed in the OEM Box with original packaging materials and cited "insufficient packaging."

I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.

To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.

I'm at a loss for words......

Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.
gechta

Showing 1 response by buconero117

My experience, after shipping and receiving over 200 packages in the last three years, is to never, never use FedEx ground. Regular FedEx is okay.

Unless it is for media mail, never use USPS. They don't pay claims, ever.

UPS ground is the only carrier left, unless you do local pickup or delivery. Never ship a turntable, only pickup.
The beauty of UPS ground is that if you receive something damaged, you can file a claim on line and UPS comes and gets the item the next day. No hassel, so far. Will they pay a claim? Yes and no. If UPS thinks it is not their damage, back it goes to the shipper. From that point it is anybodies quess. But remember, if you paid for the item via PayPal, and can prove it has been returned, easily done with UPS tracking reports. PayPal will give you your money back. Little to lose since you did not have to pay for return shipping, and PayPal will give you your fully payment back.