2. misc-audio
  3. 129255-5063

Expectations for warranty repair timing

All,

I've had a piece of audio gear back with a manufacturer for repair for a month, and want to solicit feedback here on what constitutes an appropriate turnaround time for warranty repair.  This isn't stipulated in the warranty paperwork, and there doesn't appear to be any guidance on this from consumer advocacy organizations, so I'm turning to you all to make sure my expectations are in the right place.  

A month (or more, we'll see) doesn't feel like a reasonable wait time to me, and it doesn't help that my periodic requests for updates have been met with dismissiveness.  Regardless, I'd appreciate hearing from others who have had similar experiences. 

Thanks!
lousyreeds1

Showing 2 responses by zavato

zavato's avatar
zavato
1,391 posts
 
Depends on the company. In two instances I've had my gear back from repair inside of a week. That was exceptional. Once I brought a preamp direct to the manufacturer over my lunch break. They corrected an issue while I waited. 

Other repairs were between 1-2 weeks. I would think that is the norm unless the company is a one or two man shop. 
zavato's avatar
zavato
1,391 posts
 
 
photon46 said- 

"You are so right lousyreeds1, a little communication would go a long way in these matters. It never ceases to amaze me how poorly so many companies perform with regard to keeping customers informed about the status of orders, repairs, etc."

when my Bricasti DAC went in for repair I was advised when it arrived, when it was diagnosed, when it was fixed, and when it was shipped. From the time it left my house until I was received back by me, it was just a handful of days- I think I was without the DAC 3 days. 
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