Esoteric Support - nonexistent???


I have a DV-50 remote control which has stopped working and I have tried every method listed on the Esoteric/Integra website with no luck.  The phone number just rings and rings... I sent an email literally last December with no reply.  I'm shocked at how poor this companies service has become.

Does anyone know how to get help with an Esoteric product?

I love their equipment, but c'mon guys - at least answer the phone.

End rant.
Ag insider logo xs@2xhk_fan

Showing 2 responses by islandmandan

When I needed help with my DV 60, I had to contact Teac of America. It seems the Esoteric of America only supports newer models of their product. Contact Teac of America Support, and see if this is still the case.

Good luck,
Dan
Hmmm. HK fan. I just spoke with them last week (phone), and they also answered the email I sent them. I just sent my DV 60 in for service (the multi-channel went out on it).

I'll keep you posted on how things turn out. I hope you hear from them soon!

Best,
Dan