2. digital
  3. 131719-90

Esoteric Support - nonexistent???

I have a DV-50 remote control which has stopped working and I have tried every method listed on the Esoteric/Integra website with no luck.  The phone number just rings and rings... I sent an email literally last December with no reply.  I'm shocked at how poor this companies service has become.

Does anyone know how to get help with an Esoteric product?

I love their equipment, but c'mon guys - at least answer the phone.

End rant.
Ag insider logo xs@2xhk_fan

Showing 5 responses by hk_fan

Ag insider logo xs@2x
hk_fan OP
416 posts
 
Are you in the US? Did you try the Esoteric USA site? There is a support phone number listed there not sure if its the same number you tried. Good luck!

http://www.esoteric-usa.com/

Yes, I am in the US and tried both the phone numbers and email address listed on that link.  Zero response.

I'll try Audio Aficionado. thanks technik!
Ag insider logo xs@2x
hk_fan OP
416 posts
 
I have reached out to Teac USA to see if they can help me.

With all that said, I still would absolutely buy another Esoteric product.  

Yes, the service is not the greatest, but in my experience their products don't require much of it, and the performance is world class to my ears.  

Thanks for all the feedback.
Ag insider logo xs@2x
hk_fan OP
416 posts
 
Lucky you.  I still haven't gotten a reply after several emails dating back to Dec 2016  I've given up.

Pathetic.
Ag insider logo xs@2x
hk_fan OP
416 posts
 
I did.  He told me to just get a universal remote and program it.
Ag insider logo xs@2x
hk_fan OP
416 posts
 
Now the website is gone.
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