Esoteric K-03 X - mechanical problems w tray

...sorry that's the G-02 X clock

...in the last year and half I have purchased an Esoteric A-03 amp, the C-03 pre-amp and the G-03 X clock ....I am NOT paying for any shipping ! It is week old with only 14 hours on it ......I want a new one !

"08-10-15: Guidocorona
Uhrn... Before stomping of feet, shredding of clothing and the likes, I recommend calling tech support."

Its not about that. Although, I did make the assumption that the OP tried resetting the unit. Regardless, the dealer is the proper contact for this problem. Tech support can always be called. What we don't know is the dealers policy. If there's a return policy, the OP may need to use it and may only be available for a short period of time. If the OP doesn't let the dealer handle it, and the problem goes away for a while and returns, the first thing the dealer is going to say is "Why didn't you tell me there was a problem?". And they would be right. This is info the dealer needs to have. If they don't do the right thing, then call Teac and let them get involved.

Uhrn... Before stomping of feet, shredding of clothing and the likes, I recommend calling tech support.

BTW, I have seen on rare occasion my own X-01 developing a case of locked jaw... Turning the machine off, disconnecting it from the AC and reconnecting it, and then performing a hardware reset cured the tantrum...

What does the K-03 manual say about locked jaw syndrome?

G.

That's a $14000 CD player. For that kind of money, the dealer comes back out to the house and picks it up personally and leaves him with a demo unit until they fix it. I'm not just making this up, either. Every good dealer I know would do exactly that, if not just give him another new one.

Unless things have changed under Integra, for warranty work, customer pays for outbound transportation, and Esoteric pays for return ground transportation.

I recommend that before anything else you contact Integra tech support:

Email:
Esoteric-Service@integrahometheater.com
24/7 phone support line:
800-225-1946
Tech support Contact:
Cedric M

Regards, G.

Thank you guys ......just PO'd......but you are right - let the dealer handle this ! I will keep you posted

You shouldn't have to go through all that. Just call the dealer and let them worry about it. Even better, ask them for a new one so you don't have to wait.

Hello Zd542....the disc actually played and when I went to open the tray up when it had finished playing, is when the trouble started. I have contacted the Esoteric dealer and yes it is under warranty but not happy that after 14 hours I am already having trouble ......and as you know with triple boxes and dead weight of almost 70 lbs and having to go up 14 stairs and then lifting the box into a car to take it to Fed-Ex or UPS ...is not a fun filled afternoon ....I am also curious on who is going to pay for shipping.....and to mention - the down time.

I have had my KO3x player for 8 months and never have had any kind of problem. It gets used just about every day. i agree with Zd542 above. I have not heard of any one having trouble with the drawer if disk is loaded right... USE YOUR WARRANTY
Enjoy

Are you sure the player is broken? Sometimes if you don't place the disk on the tray exactly right, the transport may jam.

More importantly, if you have a brand new unit with 14 hours on it, why wouldn't you try to have it fixed under warranty?