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Esoteric K-03 X - mechanical problems w tray

...just bought a brand new Esoteric K-03X player and have only 14 hours on it and the tray is jammed and the disc is stuck inside. Real nice for this price .....you will see I had the Esoteric P-05 and the D-05 for almost 8 years which I sold here on Audiogon and NEVER had one problem with those pieces. I think I read where others owners were having the same issue...if this is the case not a happy owner. Not to mention the box weighs almost 100 lbs and who is going to pay for shipping and the hassle of boxing it etc. After 40 years with this hobby .....more of a headache anymore than fun !
garebear

Showing 7 responses by guidocorona

guidocorona
4,298 posts
 
Unless things have changed under Integra, for warranty work, customer pays for outbound transportation, and Esoteric pays for return ground transportation.

I recommend that before anything else you contact Integra tech support:

Email:
Esoteric-Service@integrahometheater.com
24/7 phone support line:
800-225-1946
Tech support Contact:
Cedric M

Regards, G.
guidocorona
4,298 posts
 
Uhrn... Before stomping of feet, shredding of clothing and the likes, I recommend calling tech support.

BTW, I have seen on rare occasion my own X-01 developing a case of locked jaw... Turning the machine off, disconnecting it from the AC and reconnecting it, and then performing a hardware reset cured the tantrum...

What does the K-03 manual say about locked jaw syndrome?

G.
guidocorona
4,298 posts
 
Ah, I now understand... You got the K-03M version.... It is a special build for the US navy.... It works best on frigates and destroyers under heavy seas... I'm surprised that Anthony got hold of one of these extremely rare spec ops units optimized for playing music under extreme tilt and roll.

G.
guidocorona
4,298 posts
 
Henrycai, you might have misunderstood my post... It was meant in pure jest.... It is not a metaphore for a real situation... It is a pure fantasy. Do not take it seriously. G.
guidocorona
4,298 posts
 
Gary, try giving a call to Dave at Teac... He is the same chief tech who serviced Esoteric products when they were marketed by Teac... Very Knowledgeable gent: 323-727-7617.

He is likely to have some insight... Ask him if perhaps he can assist in one way or another.

G.
guidocorona
4,298 posts
 
Hi Gary, glad that things are moving in the right direction... Do keep us posted! Guido
guidocorona
4,298 posts
 
Hi JAFant, on my Esoteric X-01, I am using the Hi Fidelity Cables (HFC) CT-1 Ultra PC with incredibly musical and resolving results.... Before that was the base CT-1 and the Nordost Valhalla II that also are fantastic wires. You will not go wrong with any of them.... Shunyata PCs also are absolutely great with Esoteric players.

G.
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