Hi guys
Another pissed customer from EML.
I've got a defective EML 300B XLS and factory (Jac) denied the warranty claiming that my amp had a lower that recommended heater voltage ("3%" lower than the minimum recommended).
Every valve amp designer and valve distributor have told me that this lower voltage won't hurt the tubes at all and, as a proof, I have a pair of Shuguangs 300B WE Replica that have been working flawlessly since four years ago.
I bought EML as they offer a 5 year warranty, but they don't fulfill it claiming any excuse. Even if they were right, wich is not, they could have offered me another tube at a fraction of the cost and could have a satisfied customer on the forums.
Now I have a good working EML 300B XLS tube, with about 10 hs of use on a box, if anyone is willing to buy it with a 50% discount! 😁
Emission Labs Tube Warranty Problems
Showing 3 responses by plga
Thanks @sns for the answer, but I've tried as hard as I could and they denied it. In fact, Jac did not like at all when I stated that other experts told me the same thing you are saying and not to mention when I said that my Shuguangs 300B have been working fine for years. My advice, look somewhere else. |
Maybe I won’t be able to recover any money and I will end up with just one working tube, if I cannot sell it at a lower price, but I will do my best to warn other people about EML warranty policies. I think they are being far from clever making this stupid decision. Let’s assume, even for a moment, that they were right and my amp broke the tube. I’ve paid more than a thousand dollars for the pair considering shipping and import taxes. How much does a new tube cost them on materials and labor? a very small fraction of what I spent for sure. If they had offered me to pay them that cost plus shipping the new tube, I would have done it happily and they would have a happy customer at zero cost. Even if they were right, wich is not true regarding several experts opinions, not mine, they could have made a much smarter decision. Don’t buy from them. Other brands have much better warranty cover. |