The only way to get Electrocompaniet to care about their customers and improve on their service, is to stop buying their products. This does the job most of the time, in the business world. I don't care how good their CDP is, how cheap it can be bought; if the service is poor I'm going elsewhere. Which I have done.
Electrocompaniet owners
I have owned and enjoyed Electrocompaniet's EMC-1 CD player for the past 2 years. I love the looks, build quality and especially the sound quality. I am considering buying either Electrocompaniet's seperates or one of their integrated amps. Who out there owns their seperates or integrated amps and uses them with EMC-1 CD player?