Electrocompaniet owners

Subaruguru - quite frankly, I am shocked that the company is charging you for the mod. As an accomodation for all of the time, effort, and goodwill you have shown through your patience, I would have expected the company to comp. you the kit and send you a lengthy apology with an accompanied mention of the action they plan to take with the distributor to ensure that this sort of incident does not happen again to other consumers. Selling you a do it yourself mod kit after all of the crap you have gone through is an insult. How about billing them for your wasted time and effor at your hourly billing rate? That would seem to be fair to me at this point. I for one, after reading that thread, will never purchase a product by that company.

I'm sorry, but I for one do not and will not ever think that Ernie got a heck of a deal. I will bet that Ernie's time is valuable. He has not been compensated for the time and effort he put into this nor for the time he will have to spend to install the parts. In addition, I also feel that we as consumers have the right to as much information as we can ferret out about a retailer, distributor, or manufacturer, in order for us to make fully informed choices about what we consume. Its a free market after all - and I for one would like to be as informed as possible before I make my choice.