I have a similar situation to Ernie's, in that I bought an EMC-1 MKII last year which turned out to be sold through the Danish distributor. I decided to inquire directly with EC about the U.S distributor's poor handling of non-U.S point of origin EC products. Tell me if you think I'm wrong, but it seems from their message that they may have had a little talk with the distributor, Alan for his handling of this situation. Their response to my inquiry may mean that, in the future, others in Ernie's and my position should be able to have their EC products updated regardless of the point of origin. Maybe there's hope for EC, yet?? Here is a copy of their response.
Dear Mr. Shapiro.
Thank's for your consern. Our policy is to help coustomers, regardless where they have bought our product. So I think the matter discussed on the web, was an singel case and not our distributers in the US normal policy. I can not answer for him, but I will think in the future he will upgrade any products even if they were bought on the moon..... But to his defending, I can understand his way of thinking to keep the secondhand prizes higer.
Best wishes, Vigleif - EC
Dear Mr. Shapiro.
Thank's for your consern. Our policy is to help coustomers, regardless where they have bought our product. So I think the matter discussed on the web, was an singel case and not our distributers in the US normal policy. I can not answer for him, but I will think in the future he will upgrade any products even if they were bought on the moon..... But to his defending, I can understand his way of thinking to keep the secondhand prizes higer.
Best wishes, Vigleif - EC