EBAY MONEY BACK.......WHAT A JOKE ???

Well I never received my item, sent over twenty e-mails to ebay....waited 14 days and not one nickle has come my way.......I talked with a very nice, heavily accented person in another country, could not understand him, and I read every document that e-bay can print to deceive a buyer into thinking something is being done........And I have received nothing but a head ache.......So the buyer should be ware........Its not as it appears on the internet