Dynaudio customer service ignoring me


Has anyone else tried ordering directly from Dynaudio?  I'm trying to order woofers directly from them as they're they OEM and no one else sells an equivalent speaker. I've been trying to get these for almost a year now and start off communicating pretty consistently.. Then I gave them the thumbs up to move forward and crickets!  I've called both sales guys, left voicemails, emails etc.  I got one random response about 3 months ago just saying supply chain issues etc.  I'm about to spend thousands of $ here and get zero attention.  

Is this a common complaint among Dynaudio and their sales support?

dtximages

Showing 4 responses by dtximages

Yeah matching with another brand is practically impossible. I might be able to match with the newer version of the driver Dynaudio MW 182 but it's still different and John Dunlavy was very particular about his use of matched drivers for these speakers.  It just shocks me how little interest Dynaudio has in selling me drivers.  

I get the "supply chain" issue and all, but at least respond to my latest inquiries. 

Also, new original woofers from Dyn are $282 while the replacement MW182 is about $350 each.  So these aren't just off the shelf drivers.

@grislybutter I started off that way too then nothing.  I've left voicemails, emails, no call backs anymore, no feedback.  I say no feedback, I'll get a response like every 3 months just saying "the order is in" etc. But I need to know what that means.  What if I change my mind?  Can I cancel the order for free?  How long are we talking here because the "order has been in" for months.  

Part of the problem is these are discontinued woofers so they have to rebuild them. I understand that's quite a process, but at least keep me informed!  I have thousands of dollars at bay here.

What's worse is there's no back door way of getting to the right people. It all stops with Michael and Mick. Short of contacting the C-Suite on LinkedIn, I'm not sure what to do.  I wouldn't do that unless one of the Mike and Mick duo piss me off bad enough.

 

Yeah, apparently there are 2 guys in the Dynaudio sales department in the US, Mitch and Michael. I guess they consider me small fish and their time is better spent on larger customers.  I guess they're assuming I'm not someone important in the industry.

@missioncoonery because no authorized dealers sell this speaker brand. These are old woofers for a pair of Duntech speakers.  I have spoken to the President of Duntech and he is no longer able to get these either.  You can't get a dealer to give you the time of day when they won't make money on the deal.