Difficulty with SoundStageDirect


First, I find Seth to have always been friendly and very helpful. However, I have observed companies having serious financial issues in the past and I have to believe that they may also be having significant difficulties. I ordered a VPI Avenger mid-May. I have been sending a multitude of inquiries to Soundstage with absolutely no response regarding my turntable order. Hence, I sent VPI an e-mail questioning why it is taking them over two months to fill my order (via Soundstage Direct) for the Avenger turntable. I was advised by VPI that they did not receive this order and that there are a multitude of other customers on the same boat...obviously sinking. I believe I paid cash so I do not have PayPal to fall on for a dispute. I do have some other options but won’t discuss. I recommend that you should avoid purchasing equipment from Soundstage unless you can physically be there to pick it up. They appear to be in serious financial difficulty. I hope I am wrong but I don’t think I am.
128x128jimmydd

Showing 5 responses by jimmydd

Those who focus on “cash” are a bit misguided. If I paid in rubies and diamonds what is the difference? I may still be screwed. And you might be living in the dark ages as you don’t need to live next door to pay cash!!!
If referring to me, be more direct! My post was to warn other people. Perhaps I should just let others throw their money into a hole!  I can talk audio with Audio Research and Esoteric gear. 
If I came across gruff it is because someone saw issue to make a comment re:cash payment.... seemed a bit petty and missed the mark. I had become ‘friends” with Seth so I was very upset that SSD knowingly secured orders to float the business. 
Agreed that a company such as this should be avoided. Thank you for the leads as I now need to purchase another turntable system.  I am in touch with my cc company as I now have determined that I used a card...just need to see if it was used as a debit or credit.  I hope credit.

An yes, many people say how great Seth was, and perhaps he is a very nice person at heart...but he kept taking orders while the boat was apparently sinking.  Suspect his business ownership days are numbered.
How long ago did you speak to them? IF they have been purchased by another, I don’t know if they are obligated to honor your order. Best of luck! I would most likely use Music Direct, ImportCD or some other fully viable company.