By comparison to McIntosh, Marantz, Ayre I personnaly find that Denon service sucks. I had purchased a 5910 and had a problem with it reading discs. I was told "if it isn't pouring forth white smoke, I wouldn't worry about it!"
3500 dollar investment and that was a solution? I returned it for refund. I continued to call because I liked the performance of the machine and was hoping for a good answer. I finally was forwarded to a service tech that gave me a good answer that made sense, and he appologized for the way it was handeled. I went back and bougt a 3910 which works fine, but I have a few questions and again the people at Denon seem as though a customer is a necessary evil at best. I am not sure if I would buy any more Denon products.
3500 dollar investment and that was a solution? I returned it for refund. I continued to call because I liked the performance of the machine and was hoping for a good answer. I finally was forwarded to a service tech that gave me a good answer that made sense, and he appologized for the way it was handeled. I went back and bougt a 3910 which works fine, but I have a few questions and again the people at Denon seem as though a customer is a necessary evil at best. I am not sure if I would buy any more Denon products.