I'd think one may be better off with a replacement unit. You all seem to think repairs are a simple and quick thing. Do you know the waiting time for techs these days? Techs are dying out, retiring, too few, long wait times. Will it be repaired correctly another issue. So new Pontus around $2k, OP pays $400 for brand new unit which he plans to sell. His total investment assuming he paid $2k for his original is $2400, he can probably sell this brand new Pontus, assuming it's warrantied and transferable for I'd guess around $1600, so a net expenditure of $800. Seems reasonable way to go for me.
Denafrips offer to replace my faulty Pontus 15th, for a replacement fee?
My Pontus 15th has developed an issue with the right channel output so I reached out to Denafrips to hopefully get it sent to be looked at/fixed (still under warranty)
However, they don’t have anyone here in the UK to look at it; instead they’ve offered to replace my current Pontus with a brand new replacement for a replacement fee of 400 USD but free shipping.
I would have to pay for shipping my Pontus, back to China which I don’t have a problem with.
I can’t decide in my mind whether this is a good offer or not, considering my Pontus is just over a year old and within warranty.
On the one hand, I can see this is as a decent compromise by Denafrips and a show of good will, as they will send me a new unit without verification of the fault, but on the other hand, is the replacement fee a little unreasonable considering the circumstances/the issue with my unit, and valid warranty?
I’m unsure if I’m honest; if I’d recently bought the unit and were sending it back because I didn’t like it, I’d understand a fee, but returning due to a fault, I’m having difficulty coming to terms with the fee.
Is this a generous offer and I’m being unreasonable, or is the fee unreasonable?