@mewsickbuff how is this relevant to FPGA update? Also, it’s actually pretty nice of Denafrips to extend the warranty to second owner. A lot of companies will not extend past original owner. Still not sure why this is on FPGA upgrade.
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@dman1974 Am I the only one who purchased a used DAC? I'm just telling my experience, which others in the same boat might find relevant. I'm unable to get the FPGA upgrade because I'm the "3rd" owner. Are you aware of a way to download the upgrade without proof of a valid warranty transfer? |
@mewsickbuff your post is somewhat confusing as you reference warranty. Are you saying Denafrips refused you access to the upgrade of FPGA because you are the 3rd owner? I think that’s what you are saying. Did you directly ask them for FPGA updates? |
Sorry about the confusion. But yes, Denafrips denied me the upgrade. I didn't ask for it. They brought it up. I asked about possible future USB input upgrades. They asked for an order record saying they couldn't find one for me. When I told them I was the 3rd owner they directed me to their warranty policy, pointing out that it stops service and support at the 2nd owner. |
@mewsickbuff, there seems to be a possibility of misunderstanding since our last email exchange in early April.
To ensure clear understanding, we would like to clarify that the FPGA firmware update is provided free of charge for all DENAFRIPS DAC owners.
FAQ: I bought the DAC used and/or from the grey market. Will I be entitled for the Firmware Update?
Ans: We understand some of you may have purchased the DAC used and/or from the grey market (sadly). Vinshine Audio is willing to extend our goodwill support to you. We are good people afterall. Please enter 'Used' or 'Grey' in the Order Number.
Ref: https://www.vinshineaudio.com/denafrips-fpga-firmware-update
Many thanks. Alvin Chee @ Vinshine Audio |
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