Dealers of High End Equipment


What do you expect from a 30 year relationship with a Dealer ? 
Discount's, Setup Charges, Tech Support, Return Policy, Return set up charges..etc   
 

 

 

 

 

128x128stevizzy

Great big honking audio deals online are from the likes of Best Buy, so as long as you're into a Marantz AVR and / or Klipsch towers you're golden. On the other hand, boutique hardware is seldom offered online for less than full retail. Unless it's used, of course. Pass Labs or Dutch & Dutch at 30% off? Please do share links :)

From ANY dealer I'd expect: fair pricing and discounts if commonly available on line, honest opinion (not hype), a friendly approachable attitude, and a trial period if needed.

I have a dealer that I trust and respect. I have bought a lot of gear from my dealer and he understands what I expect. My dealer is about an hour and a half away since there are few options where I live. As I tell him, I am old and inept, so if I have a problem or an issue with the equipment, I really want help getting it resolved and not being left to the mercy of some online or telephone technical support. I want help with set up and I want to have a reasonable chance to audition expensive equipment. In exchange, I will be a loyal customer and, within reason, will limit my brand choices to deal with him. I expect reasonable pricing which typically means a discount from MSRP, but I’m not going to try to beat him out of the last dime or shop somewhere else to save 5% . I’m not going to endlessly audition equipment that I am unlikely to buy and will never use him for that purpose and then buy online just because it’s a little cheaper. Sometimes it’s a little constraining because any dealer can only carry so many brands but so far I think it’s worked for both of us. I’ve never felt that he is trying to sell me something that I don’t need just to make a sale and he knows that I understand he has to make a decent profit.
 

its been a pretty good relationship over the last few years