Dealer behavior issue


I would like opinions as to whether members feel that I’m being unreasonable to think
that a very popular dealer has not performed so well on my behalf, the customer. Last summer I ordered an expensive ARC amp understanding that delivery would most likely be in Oct which was fine with me. I did make a commitment which I understand.
My situation seriously changed due to my wife’s health but I agree that’s not his problem.
At this point I requested to pay a handsome restocking fee, 2-3k, can’t remember the amount but he was cavalier saying why would I want to do this?
So that was that.
The unit is about to be delivered and as I’ll immediately resell the unopened box I gave him a last offer.
The transaction had a current unit model trade in that retailed for 8k and is a favorite product of his and he carries it.
Yesterday I offered to give him this unit as the restock fee with 90 days to fully refund me.
I have received no response so he didn’t like my offer which is his right. I have spent over 40k retail over the last two years with him with no problems.
So in the end I changed my mind which is the lowest form of audio behavior. Was I foolish to think this guy would accommodate me? The product I offered to GIVE him will fly out his door for $4k .
This is just business as usual ?
4425

Showing 1 response by joepizquick

Personally I would take the unit and resell as a new in box and never do business with that dealer again. 
There are always three sides to every story - yours, mine and the truth which is a combination of your
and mine. That being said the fact that you have spent $50k with this dealer and asked him to help you with a difficult situation and he was not very willing tells me he either has more business than he can deal with and doesn’t mind losing you as a customer or he is not a very good businessman and lacks an understanding of what customer service really means. I would hate to lose your business and would not wanting you using the internet to tell everyone how much I failed to satisfy a reasonable request. That is devastating to any business let alone and industry that is so small. I would definitely dump him and find a better dealer.