2. amps-preamps
  3. 151530-330

Dealer behavior issue

I would like opinions as to whether members feel that I’m being unreasonable to think
that a very popular dealer has not performed so well on my behalf, the customer. Last summer I ordered an expensive ARC amp understanding that delivery would most likely be in Oct which was fine with me. I did make a commitment which I understand.
My situation seriously changed due to my wife’s health but I agree that’s not his problem.
At this point I requested to pay a handsome restocking fee, 2-3k, can’t remember the amount but he was cavalier saying why would I want to do this?
So that was that.
The unit is about to be delivered and as I’ll immediately resell the unopened box I gave him a last offer.
The transaction had a current unit model trade in that retailed for 8k and is a favorite product of his and he carries it.
Yesterday I offered to give him this unit as the restock fee with 90 days to fully refund me.
I have received no response so he didn’t like my offer which is his right. I have spent over 40k retail over the last two years with him with no problems.
So in the end I changed my mind which is the lowest form of audio behavior. Was I foolish to think this guy would accommodate me? The product I offered to GIVE him will fly out his door for $4k .
This is just business as usual ?
4425

Showing 6 responses by facten

facten
2,937 posts
 
@4425

" The unit is about to be delivered and as I’ll immediately resell the unopened box I gave him a last offer. "
"The unit is about to be delivered", does this mean that it is in transit , or your understanding that it will be delivered sometime in October?
" I’ll immediately resell the unopened box ", so what do you think you'll take as a loss if you sell it unopened versus your restocking fee scenario?





facten
2,937 posts
 
Per lendingtree

Consumers have the right to dispute a credit card purchase, whether it was posted in error,fraudulent in nature, or if the merchant didn't provide satisfactory goods or services. Challenge fraud charges immediately, but only file other types of disputes as soon as you made an effort to resolve the issue with the merchant.You typically need to file a dispute within 60 days of the transaction; however, the specific timeframe will highly depend on the type of dispute you're submitting.

This doesn't seem to hit any of those
facten
2,937 posts
 
Name the dealer, tell him complained about how he handled your transaction in this Audiogon thread , send him the link and let him give his side of the story
facten
2,937 posts
 
Lot of quick judgments about the dealer with only the ops stated story of the "facts".
facten
2,937 posts
 
Interesting, under "ordering" on their website they don't state that , guess it will be worthwhile to give them a call and checkout that option
facten
2,937 posts
 
@gwbeers
Name the dealers that are going to let you make a purchase with $100 up front, name them!

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