To minimize low frequency reflections, which will be heard as a thickening of the sound, the loudspeaker models can be adapted to the room’s acoustic character by using foam plugs in the bass reflex port.
Yes, that does help in certain situations. If you are getting bass boom in very low frequencies, use the plug. At a higher bass frequency, and I'm just guessing above 60Hz, when using the plug the speakers will not sound as open. I think it's better to use bass traps or some acoustic treatment.
As for reflections causing a thickening of the sound, and I think we all have experienced this when setting up a room, the answer is to treat the room and/or move the spkrs further from the walls.
There are other speaker manufacturers who use port plugs, or at least recommend stuffing foam rubber in the port. I played with the plugs on my PSB Synchronys and they ruined the sound of Classical music, but were very effective on heavy Rock basslines. And I was also using room treatments.