Hi Mikesinger, it is not cost effective to produce hi end gear when the market is so small. Home theather and internet are part of the new hobbies people enjoy. Spending over $3000 on a preamp is out of question for most of the audiophiles these days. Many folks believe they don't need preamp when they can do just fine by using high output CD player direct into the amp.
I'm pretty sure every company have defective equipments. How many percent is consider normal? It depends. On the average, 5% defective rate is quite normal in the computer industry. As I said before, we have 5 units of SA5000s here among me and my friends and none of them ever gone bad. I agree that the earlier side mount tube socket counterpoint unit has weak chasis, but the SA5000 era was improved with top mount tube sockets. As far I as I known, my friend's Audible illision 3A more trouble than the SA5000. The tubes died quickly in less than 2 years. The unit always very hot with smeared sound and extremely tube sensitive. Not to mentioned the customer service is terrible (confirmed by at least 5 dealers here in NYC.) I don't know about you but I don't think Audible illusion is doing any better job than Counterpoint. I do own both Arc SP-11 MKII and SA5000 and both units were top at their times. Why are Japanese audiophiles think highly of SA5000 sound? It must have its attractive characteristic they recognize that other preamps don't offer. Especially the price you get for an used SA5000 with execellent MM/MC stage, you can probably only get a decent phono stage and you need to spend at least another $2000 for line stage.
If you have not noticed in the past 10 years, all the good audio gears has gone to far east. Please don't tell me that all these folks have no ears and can't tell the difference between good or bad.
You can be as subjective as you want but there are still many Counterpoint SA5000 fans out there that stands by it.
ps I never said First Sound is bad so I don't see why folks need to attack Counterpoint to make themselves feel better about their stuff is far more superior than everything else. Sometimes I questioned if these folks are trying to keep their equipment's resale value higher by bashing other products. This is just my speculation in general and nothing against anyone who post something against the SA5000.