Computer updated and now Roon is blocked


My windows 10 laptop updated by Microsoft and now I can't get Roon past the initial icon for Roon. I tried a few "allow" setting on my computer and they both are set on allow private and public. I don't where to look next. The community board on Roon was no help, so I decided to ask here. Thx

Ag insider logo xs@2xjeffex00

Showing 2 responses by cd84

jeffex00,

You may have some corrupt operating system files.  Open command prompt (as an admin) and run the command sfc /scannow.  From the task bar > type here to search > enter cmd > open command prompt as admin.  If the results show integrity violations, run it again.  You may have to run it several times.  More about this feature are here.
https://answers.microsoft.com/en-us/windows/forum/all/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

I would not update any of your drivers until you have verified that you have the latest version of Windows 10, Version 21H2.  Sometimes manufacturers will have different drivers depending on the build version of Windows.  Here is the Windows 10 Lifecycle Policy.
https://learn.microsoft.com/en-us/lifecycle/products/windows-10-home-and-pro

From the task bar > type here to search > enter winver > a window will open and show the version.  If it's not 21H2, then update your OS using the Microsoft Update Assistant found here.
https://www.microsoft.com/en-us/software-download/windows10
Click the "Update now" button and follow the prompts (be sure your laptop is plugged in and charging).

Once you have 21H2, then use the HP Support Assistant to check for driver updates.  The latest version is Assistant 9 and can be downloaded here.
https://support.hp.com/us-en/help/hp-support-assistant

If these steps still don’t resolve the issue, then doing a complete uninstall/reinstall of Roon would be a good idea.  I prefer using Revo uninstaller (free version) opposed to the built in uninstall options of Windows.  If you decide to use it, be sure to scan for and delete the leftovers.  Revo can be downloaded from here.
https://www.revouninstaller.com/revo_uninstaller_free_download.html

If you followed all these steps and the issue is still unresolved, following the Roon recommend fixes posted by noromance would be a good idea.

Hope this helps.

Jeffex00,

Glad to hear you were able reinstall Roon.  When running Revo uninstaller, by default, it will create a restore point (unless you deselected the box enabling the creation of a restore point).

One thing you might consider is doing a system restore to the date/time the restore point was created.  Doing so won’t delete/change any new files you may have created since running it (but will delete any new software, driver updates made since the uninstall).  It will just take the machine back to that configuration, including the corrupt copy of Roon.  There is no guarantee that doing this will bring back any or all of your playlists but it might be worth try.  Particularity since you know how to get it reinstalled.  Do the system restore, back up your playlists, run Revo again to uninstall Roon, reboot PC, reinstall Roon and then import your playlists.

To perform a system restore > type hear to search > sysdm.cpl > Enter key > enter admin creds if prompted > System Properties window opens > System Protection tab > System Restore button > choose Recommended restore (if the date/time are the same when you ran Revo) or select Choose a different restore point.

Hope this helps.