I've having the same problem getting any info on this player other than the web site. I called the company a couple of times, was blown off, and finally got a phone call returned after being rather terse in my last message. My feeling is there is a lot of interest in this product, and the company is currently overwhelmed and unable to deliver. Hopefully they will staff up to meet demand, but perhaps they are being cautious after almost going under months ago. At any rate, this player looks very promising at its price point. e-mail me if you learn anything and get to listen to it.