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comcast upgrade

hi guys
this week comcast did an upgrade in our area.to me it was an downgrade.
first thing that happen was my box would not keep 1080 or 720 on the hd stations when the tv was shut down,it woud revert back to 480.after 4hrs with 5 different so called tech people,they decided i needed a new box.
with the new upgrade there is no way to get into the settings to install the pass through which reads resolution the station is transmitting and the box picks up and changes to 1080 or 720.on the hd channels it stays on 1080 now.
ok i can live with that but my big issue is that you now can`t change the setting on the audio to 2channel and disengage dolby 5.1.i run a optical from the cable box into my cary sacd player for audio on movies.my system is not compatable for dolby.
anyone else running into this dilemma
thanks
Al
alpass

Showing 2 responses by darrylhifi

darrylhifi
498 posts
 
I had simlar issues with Comcast , not as bad , its default was 720p , anyway you dont need a new box, what you need is comcast to send out software patches . may take 3 or 4 weeks but they will get them resolved . And forget about talking to Sales reps on the phone , there is some secret wizard behind a curtain that will fix it.

They dont want people who dont know whats going on like Grandma saying when I go to Mrs Winkles house her dish network HD colors pops off the screen and my Comcast looks like crap. They will fix it , because the have an economic reason to do so.
darrylhifi
498 posts
 
Every once is awhile double check its still on 1080I sometimes switching sources can send the box back to default, but I have noticed mine will finally default to 1080I , for about 2 months the default was 720p, so take hart Comcast users , sometimes they roll out the new boxes without the firmware signal in your neighborhood set up properly. But they fix it , thanks to competition , Dish , Direct , Verizon....Comcast has to make sure your HD quality is top notch. They dont want to loose your business.
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