Clearaudio emotions turntable ???

The Satisfy arm. (the stock arm for the table)

It's now 4 o'clock in the afternoon in Germany and I've yet to receive a response from clearaudio regarding the email sent the previous Friday.
Needless to say I'm becoming disappointed and discouraged.

Thanks for the response Mtz.
In my opinion the engineering on the Satisfy arm is subpar.
For a buck two ninety five huge improvements can be made. Mounting improvements.
The more I thought about it over the weekend the more dissatisfied I've become.
I'm just going to return the table and further explore the options.
But to answer your question... yes I do mind the charges. For a thousand bucks there are some implied things I expect from a vendor.

That and how they go about setting the proper height.
The directions say to use the three "flat pads"... by doing this the one rca connector is inaccessable.

Why not put a shoulder on the mounting sleeve?
Or make it so three dowels, evenly spaced on the diameter, fit into a mating surface on the base? This would establish height, maintain the arm assembly square to the base and fix the orientation. Then use the set screw.
The Germans got lazy with this design.