Funny how none of the class D amp fans that are quick to praise the design on this forum haven't posted in this thread to help a brother out.
I've heard amps from this brand when I bought a pair of speakers off a fellow audiophile, and they impressed me. But he did have top of the line PS Audio power cables and high end speaker cables as well.
As for your problem, it sounds to me like you really need the input of the manufacturer, I'd contact them again every day until they make time for you. It sounds like you've purchased a few of their products, surely they support their customers.
I've heard amps from this brand when I bought a pair of speakers off a fellow audiophile, and they impressed me. But he did have top of the line PS Audio power cables and high end speaker cables as well.
As for your problem, it sounds to me like you really need the input of the manufacturer, I'd contact them again every day until they make time for you. It sounds like you've purchased a few of their products, surely they support their customers.