You, know it's ironic. I was researching pre-amps a few weeks ago. I emailed 3 manufacturers with questions regarding their products and i was very specific in saying that I have money to potentially spend on their products, I'm not just kicking tires. Only one replied. He was the one who got the sale. The other 2 haven't even bothered to reply. During these times, you would think they would make the consumer their priority.
Cheers and a big "thank you" to Lenbrook. Distributor of Dali and others.
I bought a pair of Spektor 2s last October. One of the mid/woofers developed a rattle/distortion recently. Louise air shipped me a brand new replacement driver. I had the unit 3 days after I talked to her. Now that's customer service.