2. cables
  3. 150146-4331

Caveat about the Cable Company return policy

I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,

here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print


herman

Showing 2 responses by lalitk

lalitk's avatar
lalitk
5,055 posts
 
to continue.....with other dealers carrying same products. 
lalitk's avatar
lalitk
5,055 posts
 
Last year, when I wanted to try few USB cables, Peter gave me a run around for 4 weeks saying cables I want to try are not in stock.. As soon as they do, he will send them over. I never heard back, when I approached him again, he said he forgot as he was too busy.

On another occasion, I placed an order for acoustic panels including shipping charges. Then I get an email next day saying there will be additional $100 shipping fee because of the oversized box. When I called to inquire why I wasn’t quoted the correct shipping price at the time of order, he goes ‘didn’t you read the fine print’. We have the right to review every order and revise shipping charges. It wasn’t an pleasant conversation, when I asked him to cancel the order he got belligerent.

Many items on their website have 4-6 weeks wait. They are good source of information on products they ‘pretend’ to carry, personally I would never buy anything from them.

I have nothing but good to great experiences with 
More to discover