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  3. 150146-4331

Caveat about the Cable Company return policy

I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,

here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print


herman

Showing 3 responses by herman

herman OP
2,215 posts
 
So I did business with them once again. Needed a single speaker cable for my center channel and they had a used  one at a great price. It had the wrong termination but I intended to cut them off and run bare wire. It arrived and I did just that , but they sent a pair so I let them know to send a return label for the extra cable. Right brand and model, just a pair
They told me they sent the wrong cables and would send the correct one. They sent another pair that was incorrect. Finally got the right one and they then told me I had to pay to repair the one I cut the end off of. Got up in my face about it
Of course, that didn’t happen, but shows their arrogance to demand that I pay for their mistake

never again
herman OP
2,215 posts
 
the lending library may be a fine way to audition cables. but they didn’t have what I wanted to audition available to lend. Just a caveat to all to completely understand what the policies are
herman OP
2,215 posts
 
But their return policy needs to be clear at the point of sale.

to be fair.. it is posted on their website and I am at fault for not reading it. 

I do understand them not wanting to accept returns on “non-stock” items

I get that too, however, the 5 meter cable I bought is listed as a standard length on the manufacturer's website and is a choice on the drop down menu on the CableCo website. It did not occur to me that they might have a "no refund on anything other than 1 meter" policy.
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