Caveat about the Cable Company return policy


I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,

here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print


herman

Showing 1 response by gbmcleod

I'm sorry to read of so many negative experiences. Mine have been uniformly positive, including my returning a cable today that was weeks overdue. They were very understanding about the circumstances (a death) and never sent an email or text requesting the cables back.

I deal with Steve, who is very knowledgeable about music as well as cables. I can't speak to the others who work there. Followup is very important and it appears that that is failing.