2. misc-audio
  3. 1163473296

Can you top this customer service?

A few months ago I purchased a Resolution Audio CD-50 cd player on ebay. The player sounded great but the stand-by function on the remote did not work. I asked if anybody knew of a fix for this problem on this forum with no help except for a suggestion by Ruebent to contact Jeff Kalt at RA. After explaining the situation to Jeff he decided my CD-50 needed an upgraded chip which he sent me at no charge. This was great except that it didn't fix the problem. Undaunted, Jeff looked further into the problem and realized my player would also need a new remote which he also sent me free of charge. I reinstalled the chip, put batteries in the remote and everything works perfectly now.
That is without a doubt the best customer service I have ever experienced. This was a used cd player after all.
We all may have positive experiences with manufacturers but can you top that one?
Oh yeah, Bjork never sounded better!
timrhu

Showing 1 response by fatparrot

fatparrot
1,314 posts
 
Not audio equipment, but Schrade Knives. I bought an "Old Timer" series fixed blade hunting/camping knife with a lifetime warranty that included...get this...LOSING THE KNIFE!!!

All that one had to do was send a letter telling Schrade of your loss, and they would send you a free knife! Of course, this was a one time only offer...you couldn't keep getting free knives.
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