2. misc-audio
  3. 184743-114756

Can I Trust The Music Room's Product Description?

I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?

128x128mysteriousmrm
fredapplegate
101 posts
 

I had a very good experience buying used from TMR. And their follow-up was all I could ask. I think they're trying to do a good job. I would definitely buy from them again.

 

rbyington711's avatar
rbyington711
66 posts
 

I have purchased many items from the music room always been a great experience my salesperson has always been Nick. He not only knows a great deal about most equipment but has stopped me from making a few costly mistakes. Even if what he suggested is cheaper than what I was going to purchase.

Additionally, they are conservative in my opinion on how they rate the condition of a product most times better than expected and will show detailed photos of any marks. They also package your purchase very well.

mysteriousmrm's avatar
mysteriousmrm OP
33 posts
 

I bought from Nick too, I believe, and he was great. This time wasn't as smooth, but they are working with me now to make things better. I learned from this experience. Next time I buy used from any dealer, I will ask up front if they can tell me the year an item was manufactured and if a warranty is transferrable. If they don't know, that's understandable, but I shouldn't assume that just because a product description says a year old, that it was built a year ago. I was naive to assume that. Live and learn. 

recklesskelly
330 posts
 

I have nothing but good experiences with Nick and the folks at TMR. Top tier company. 

gdnrbob
4,444 posts
 

From my limited experience, TMR is a stand up organization. If you have an issue, I am sure they will try to resolve it.

As far as knowing when it was manufactured, well, you are buying a used product, and at a discount with a resellers guarantee. I would be interested to know why your experience 'wasn't as smooth'.

Bob

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