Can I Trust The Music Room's Product Description?
I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?
Did you call TMR back for a follow-up? Note: they've done good by me and do have a reasonable return policy. I've bought and sold to them on more than a few occasions. Twice I've had to call them back even when I'm trying to buy something from them. They do a good volume of business, and get busy. Hey, it may take another email or call from you some times. Give it a shot if you have not already tried. Best of Luck. |
Would expect nothing less from Nick/TMR in any case. Having worked with Nick many times, I can guarantee you nothing misguided occurred here. TMR is in it of the long-game, and would not let the sale or return of one Chord Hugo2 amp-dac ruin their reputation and standing. A warranty is usually up to the manufacturer, and most good brands stand up to their products if they are in the first 2-3 years, or can be fixed within reason when working through it. On the flip side, there is rarely a long term guarantee with most used gear we buy/save on. ---------------- So, what’s wrong wtih the Chord Hugo "2"? If you had another year of warranty, what would you fix?
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